Consciously created in 2021 with the intention of providing meaningful and personalised services. Soulful Support aims to bring warmth and care to the support coordination role - which can sometimes feel lost within larger organisations. 

Our Services

Support Coordination

At Soulful Support, empowering you to get the most out of your NDIS Plan is our top priority. We're dedicated to helping you feel confident and independent in navigating your plan. By working closely with you, we gain a deep understanding of your goals, connect you with the right services and ensure your supports are managed effectively. 


Our services include:

  • Helping you understand your funding options
  • Connecting you with the right service providers and allied health professionals 
  • Simplifying the NDIS, making it easier for you to navigate

What We Specialise In

We specialise in supporting individuals with neurological conditions, with a particular focus on acquired brain injuries (ABI's). By sharing our expertise, insights, and resources, we aim to empower you on your journey - not just within the NDIS framework, but also in achieving your personal growth and goals.


From coordinating therapies and support services to arranging equipment and home modifications, we streamline the process allowing you to focus on the things that matter most. Our goal is to help you stay engaged in the activities and interests that bring you joy while addressing your cognitive, behavioural, and daily living needs.


Together, we’ll create a clear pathway toward greater confidence, independence, and a fulfilling life.

Our Mission

Our Mission

Our Mission

To empower NDIS Participants and their support network with navigating a dynamic and evolving system with confidence and creating a foundation for sustainable growth. 

Our Vision

Our Mission

Our Mission

 To build a stronger, more inclusive, and resilient NDIS Community where every client feels confident navigating their journey toward their goals. 

Our Values

Our Mission

Our Values

  • Collaboration: Recognising and valuing everyone’s contributions.
  • Communication: Prioritising transparency in every interaction.
  • Empowerment: Supporting you to make informed choices with confidence.

Our Team

Natalie Cignarella

Natalie Cignarella

Natalie Cignarella

Natalie completed her Masters of Social Work in 2018, driven by a strong passion for the disability sector. She began her career at the NDIA as a planner and has since held diverse roles within the disability field, including support worker, support coordinator, and behaviour support practitioner. 


With a wealth of knowledge and unwavering

Natalie completed her Masters of Social Work in 2018, driven by a strong passion for the disability sector. She began her career at the NDIA as a planner and has since held diverse roles within the disability field, including support worker, support coordinator, and behaviour support practitioner. 


With a wealth of knowledge and unwavering dedication to the industry, Natalie founded Soulful Support in 2020 with a mission to deliver person-centered care.

Leia Douglas

Natalie Cignarella

Natalie Cignarella

Leia brings a wealth of experience in her role as a Support Coordinator, drawing from over 18 years working as an Executive Assistant and in NDIS Support Work. From this hands on experience, Leia is known for her attentive listening and genuine commitment to understanding the unique needs of her clients.


 She goes above and beyond to empow

Leia brings a wealth of experience in her role as a Support Coordinator, drawing from over 18 years working as an Executive Assistant and in NDIS Support Work. From this hands on experience, Leia is known for her attentive listening and genuine commitment to understanding the unique needs of her clients.


 She goes above and beyond to empower individuals by helping them navigate their plans, offering tailored strategies to optimize their funding and achieve their personal goals. 

Contact Us

We'd love to hear from you

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We offer a complimentary 15-minute consultation to help determine if we are the right fit for one another. 

Soulful Support

PO Box 1172, Windsor VIC 3181

0412 541 627

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